30 Day 100% Money Back Guarantee for Most Purchases:
Most Diamond Essence Products come with a 30 day 100% Money Back Guarantee. All Solid Gold items come with a 14 day 100% Money Back Guarantee.
Please note that we do not accept returns for Custom Orders.
Original shipping cost is non refundable. In case of an item being returned out of a free shipping promotion, $9 will be applicable restocking.
Gift Certificates Are Not Returnable and Refundable. Gift certificates are usually valid for 1 Year.
Life Time Guarantee for the Stone and Polish:
Our Diamond Essence Stones come with a Life Time Guarantee and if for any reason the color is faded or there is a scratch or chip. We will honor previous purchases.
Please note that the guarantee is not applicable for fallen or lost stones.
Life Time Repair Service with Free Stone Replacement and Nominal Labor Charges.:
We understand that your precious jewelry may some time need repair. Please send the Diamond Essence product to us with a $20 check to get an estimate for repair cost. Once you approve the estimate, we will refurbish your jewelry to make it look completely new.
Please send your jewelry for repair to our address:
Repair Dept, Diamond Essence,
1115 Inman Ave.
Edison, NJ 08820.
Please insure the jewelry and send it with delivery confirmation to ensure safety and proper receipt of your precious item.
Repair Department hours are Monday, Wednesday & Friday 10AM-5PM EST.
We will not be doing any repairs between 15th October to 14th February due to seasonal rush.
IMP : Please insure the package and send by FedEx or USPS only. We are not responsible for lost or damaged packages.
30 Days Exchange For All Purchases:
Diamond Essence offers a one time exchange for any purchase within the first 30 days of purchase. 30 Days Defective Merchandise Return:
If you find your Diamond Essence product delivery is defective, please send it back to us and we will refund the product cost plus shipping and return shipping. Thank you for your business. If there are any further questions, please call us on 1-800-909-2525.