How do I return an item?

Diamond Essence Refund/Return Policy:


We offer an unconditional 30 days 100% Money Back Return Guarantee for most items. Gold items more than $250/- can be returned within 14 days after your receipt.


Original packing slip must accompany all returns or exchanges.


We accept returns for exchange or refund 30 or 14 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 30 or 14 calendar days of the delivery date (after 30 days no returns are allowed)
  • unless noted that it cannot be returned or has a different return  policy time period other than that 30 days noted in that item's  particular item description.

If an item is received damaged or is incorrectly shipped by us please contact our Customer Support at 1.800.909.2525  immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for an immediate refund inclusive of shipping charges.


Refunds are contingent upon inspection of item(s) once we receive it.


There is a 0% restocking fee for returned items that are not being exchanged and are not damaged.


Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for return shipping costs if seller is not at fault.


Contact Information:

Meeshaa Inc. d.b.a. Diamond Essence
1115 Inman Ave.
Ste. #333
Edison, NJ  08820
returns@diamondessence.com
Customer Service:  1-800-909-2525