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Returns for satisfaction
30 Day 100% Money Back Guarantee for all unused Items.
Fill in the back of original packing slip and return the item with package at your expenses and duly insured. We will credit your account immediately on the receipt. If you need an exchange, our customer service representative will contact you.
For returns after 30 days and up to 90 days, a gift certificate for the value minus S&H will be issued.
We will not accept returns 90 days after purchase of an item.
Repairs
Please mail your jewelry with a check for $10 to cover S&H. Repairs are made free for up to 90 days. After that we will submit quotations and repairs will be made after you authorize and pay quoted charges.
Diamond Essence stones carry a lifetime limited guarantee. Stones are replaced free of cost with nominal labor charges.
Delivery with a Smile
We ensure reliable and timely delivery. Normal delivery time is 5-7 days working days for items in stock. All jewelry comes in a Leatherette Box ideal for gift giving. Items ordered together may be shipped separately depending upon stock availability.
Diamond Essence Express
Overnight delivery for in-stock items is available for additional $20.
2-3 business days rush delivery is available for additional $10.
Orders must be received by 12 noon EST. Mon-Friday.
No express delivery to APO/FPO
Please refer to our shipping information page for complete understanding of shipping and delivery charges.
Custom Order for your dreams
We can make any jewelry design of your choice, with our Diamond Essence stones. Please send us a drawing and we will send an estimate to you at no cost. You may fax us your design at 1-973-267-5715 or e-mail order@diamondessence.com. We invite you to use our Custom Order form and attach your design for a speedy estimate.
Please note that there is no return or refund for custom order items.
Gift Packaging
We are pleased to offer shipping of your gifts directly along with a gift message of up to 4 lines. Call 1-800-909-2525 for details. Gift packaging is available at $4.50 per package. Some items, however, are not available for gift packaging. We are not responsible for packages shipped to office addresses.
For Ring Orders
Standard size for ladies is 4 thru 9, men's 9 thru 12. There will be a non-refundable charge of $10.00 for half sizes. Orders received without size will receive standard size.
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