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Regular Customer Service : Our friendly customer service team will be glad to assist you for all questions regarding an order, order status, repairs, credits, returns and exchanges. Please call our toll-free number 1-800-909-2525 or 1-800-642-4367 during normal business hours of 9 AM to 5.30 PM. Monday through Friday.
Please note that telephone customer service is not available after business hours and during weekends. You may e-mail custservice@diamondessence.com during this time.
Email Queries: Alternatively you may e-mail info@diamondessence.com or order@diamondessence.com for any query you may have. We invite you to use our feedback page for fast and efficient service. Please click here.
Shipping Information: For Shipping charges and information please click here.
Custom Order / Special Order: For Custom order information please click here.
Order Tracking: Order tracking is not available online at this time. Please call us on 1-800-909-2525 with your order confirmation number and we shall promptly assist you with the tracking details.
Return / Exchange Tracking: Please click here .
Name Removals: For removing your name from our mailing list or from our web site please click here and submit your request.
Please note that it may take up to 3 months to complete a process of removal due to advanced planning. We thank you for your patience.
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