Why am I having trouble navigating your site with my browser?
Our web site is best viewed in with Netscape Navigator 4.0 version and Microsoft Internet Explorer 4.0 (or later). If you are using an older browser software, you may want to download free upgrades.
|
How can I view an item if a picture is not provided?
If you have a print catalog, try to locate the product in the catalog, otherwise e-mail Customer Service or call Toll free 1-800 909-2525 and they will make every attempt to provide a photo.
|
How does the search feature work?
a). Keyword, b). Price range and c). item #
|
What items are available online?
Most items are currently available with new additions appearing everyday
|
Can I get Tennis Bracelets in white gold?
We do offer Tennis Bracelets in white gold. If we do not already offer it, the cost will be an additional $ 50.00 added to the regular price and must be sent to the special order department by check or money order. Custom orders are not returnable
|
Can bracelets be shortened or lengthened?
Yes, the cost to shorten a bracelet is $ 10.00 additional and to lengthen is 20% additional per inch. Check or money order sent to Custom Design department at D.E. Company, 6 Saddle Road, Cedar Knolls, NJ 07927.
|
Can I buy the setting without the stone?
No, we do not sell settings.
|
Can I buy a loose Diamond Essence stone?
Yes, you can buy any size and shape of loose stone you need. Go to our loose stone page and search for any combination that you like.
|
Do I get an additional 30% off the New Customer Price?
No, the New Customer Price is the 30% discounted price.
|
Are all Diamond Essence jewelry set in 14K Gold?
Yes, 100% of the jewelry is set in 14K Solid Gold.
|
My ears are not pierced, can I get earring for unpierced ears?
We can produce earrings for unpierced ears for an additional cost of $ 30.00.
|
Does your jewelry come in a gift box?
Our jewelry is shipped in velvet boxes. We also offer a gift wrap service. Please add an additional $ 4.50 for each gift wrap.
|
Can I buy bagguettes?
Yes, but we would need specific dimensions and we also need to know which they are, tapered or bagguette.
|
Does Diamond Essence have its own credit card?
No we do not at this time.
|
What is the membership program?
After your first purchase to ensure that you continue to receive our lowest prices we offer a lifetime membership at the cost of $ 29.95. (payable one time). This allows you to take advantage of the 30% off regular price discount towards this order and all other orders made in the future.
|
If a ring is not offered in White Gold in the catalog can it be made?
Yes, just add $ 30.00 to the regular price and send a check or money order to Special Order Department at D.E. Company, 6 Saddle Road, Cedar Knolls, NJ 07927.
|
Does Diamond Essence repair jewelry?
All jewelry that is made by Diamond Essence can be repaired by us. Just return the jewelry Insured mail with a check for $ 10.00 to cover S &H. You will be notified of any additional charges. Please mail return to Repair Dept., D.E. Company, 6 Saddle Road, Cedar Knolls, NJ 07927.
|
Can I get a ring with a bigger/smaller stone?
Yes, but that will be a special order and there would be an additional charge. For information call 1-800 909-2525 ask for Special Order Department
|
What is the biggest size I can get in a Ladies or Mens ring?
Standard sizes for ladies are from 4 to 9 and for men from 9 to 12. Ladies rings can be made up to a “10”. The cost is $ 10.00 more. Mens rings can be made up to a “13”. The cost is $ 10.00 more.
|
How long have we been in business?
Diamond Essence has been in business over 20 years. We began as the leading manufacturer and supplier of CZ worldwide. Over the last 15 years we have evolved Diamond Essence jewels by using best CZ technology.
|
PRODUCTS
