30 Day 100% Money Back Guarantee: Most Diamond Essence purchases is backed by our unconditional 30 day 100% money back guarantee. Please note that Solid Gold products costing more than $250/- can be returned back in 14 days.
Please send the items back to us in original packing and with the purchase receipt.
You may exchange a product once during any time during the first 30 days of the purchase.
Please allow 14 to 21 days for the credit to post back to your account. We will issue credit to the original method of purchase only.
Returns are not accepted after 30 days from the date when you received the item.
Although, we encourage you to call us and obtain a RMA Number or get RMA through your my Account section, before sending your return/exchange, it is not mandatory and we will honor returns / exchanges as soon as we receive it. Please allow 14 to 21 days to process your return/exchange order.
If your exchange order is in-stock, we might ship it sooner.
Ring Sizer:
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Repair & Defective Merchandise:We ensure great quality for each our product and back it completely. If for any reason you are not satisfied with the quality of the product, you may return it back for an exchange or repair within 30 days.
We will immediately replace or repair the product and send it back to you at no additional cost.
For Repair Beyond 30 Days, please send in your Jewelry duly insured to Repair Dept, Diamond Essence, 3906 Cricket Circle, Edison, NJ 08820 with a check or credit card authorization for $20.
IMP:
We will inspect the jewelry and get back to you with any additional cost it may incurr to repair.
Once you approve the costs, we will repair and refurbish your jewelry and send it to you in 4 to 6 weeks.
General Information:
1. Please note that we supply premium sterling silver backs for all our earrings.
2. Some pictures may have been enlarged to show finer details.
3. Actual product may vary a little from description and picture on the web site.
4. Most Diamond Essence Masterpieces are available in all precious metals. If you do not see the metal you like, please call us and we will assist you with your order.
5. We provide all rings in Half Sizes as well. Please send us a note with your order and we will provide you with half sizes. Please note that the delivery time for half sizes may be 3 to 5 more days.
Shipping & Handling: At Diamond Essence we have a very simple and affordable shipping policy. - Regular Ground Shipping - $9 - FedEx 2 Day Shipping - $19 ( Only for in-stock items ) - FedEx Overnight Shipping - $29( Only for in-stock items ) Please refer to our Shipping Details page for our shipping rates and detailed information about shipments.
Order Status:Please allow 5 to 7 days for us to process and ship your order. If you placed a rush order and item is not in stock, we will call you. As soon as we ship your order, you will receive an email confirmation with tracking information from us. Please login to your account in order to view the status of your order, modify a pending order or cancel a pending order.
Return Status: Please call us toll free 1.888.807.4007 for all return status queries. We request you to allow 7 to 10 days to confirm a return / exchange after you send it back to us. If for any reason, we require further information, we will call you. Alternatively you may check your return status in your my account section. Please note that you may receive email updates about your return as well.
Complaints / Grievances: At the very outset, we apologize if you have any unpleasant experience doing business with us. We will make sure that your concern is addressed promptly, so if you have any complaints towards our products, web site, customer service or anything else related to your experience with us, please fill this form and send it to us. We request you to use this form for genuine complaints. This form will be handled by the customer service manager or the owners personally and will be responded to in 48 to 72 business hours. We are extremely serious about our commitment to you and will go out of our way also to resolve your complaint. | 
