Has my Order Shipped ? Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an Item ? Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact our customer service on 1.888.807.4007
( Mon-Fri 10.00AM - 4.30PM EST ) for assistance
When will my back order arrive ? We thank you for your patience. Our typical delivery time for out of stock items is 2 to 3 weeks. At times the factory is backed up with a few orders and it might delay up to 1 month. We guarantee all deliveries within one month for back order or out of stock items.
How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. You may view our shipping details page by clicking here. For more information on shipping and other queries, please email us on firstname.lastname@example.org.
I forgot my password?
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item. You may contact us on 1.888.807.4007 ( Mon-Fri 10.00AM - 4.30PM EST ) for any further information on your existing return. Please allow 14 to 21 days to credit a return to your account. You may email us at email@example.com for a quick answer to your return query.
What is your return policy?
We offer an unconditional 30 day 100% money back return policy. Please see our customer service for complete details regarding our return policy.
MERCHANDISE & ADDITIONAL SUPPORT
Explanation of Different Metals
Diamond Essence is proud to bring all its styles to you in wide choice of different metals.- Vermeil: Vermeil is 14K Gold Plating of appx. 1 Micron on pure sterling silver. It typically lasts for 5 to 7 years and may last even longer if proper care is taken. We recommend that you do not expose your Vermeil Diamond Essence Masterpieces to excessive heat / moisture or chemicals.- Silver: All Diamond Essence Silver Masterpieces are Rhodium / Platinum plated over Pure Sterling Silver to give it an authentic White Gold look and to make it durable. They last for ever when you take proper care.- 14K Solid White Gold and 14K Solid Yellow Gold.We guarantee our vermeil / silver plating for one year. We can replate or repolish our vermeil/silver products at a nominal cost after the guarantee period of 1st year.
Information about Diamond Essence Stone Sizes
Please click here for our Free Ring Sizer.
How do I contact you?
Please click here for our company contact information.
100% Money Back Guarantee Diamond Essence No Questions Asked 100% Money Back Guarantee- 14 Days For All Solid Gold Items- 30 days for All Sterling Silver Items- Life Time Guarantee for Stone against any defects.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Security This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
How do I buy/redeem a gift certificate?
How do I find my product?
To find the product(s) you're looking for, you may
(1) use the navigation menus on the top, left & bottom of our website.
(2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
PRICING & BILLING
Do I have to pay sales tax?
At this time,we collect a 7% sales tax for NJ residents and NJ Shipping Addresses. This may change in near future as the sales tax laws changes in USA.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your items.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your items.
Diamond Essence International Shipping PolicyDiamond Essence Products are available for International Shipping in select few countries.Our charges for International shipment is $50 + Actual Custom Duties.We can currently ship to Australia, South Africa, Denmark, Ireland, England, Spain & Mexico. We use FedEx as our International Carrier.
Please email us firstname.lastname@example.org for further queries.
All dealership inquiries are welcome.
Sincerely,Diamond Essence International Department.
Do you ship to my country?
We ship to many countries including USA and Canada. Internationally, we ship to South Africa, England, Denmark, Spain, Ireland, Australia, New Zealand and other countries. For most International Shipments other than Canada, we ask for PayPal payment thru an online link we send after we confirm the order. Please send us your requirement and we shall be more than happy to email you with all the details about ordering for your country.
What are my payment choices?
We accept all major credit and debit cards. We also accept payment by PayPal. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. For international orders, you may have to send us an email with your product choices and we will send you a PayPal link.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
We offer a 30 day 100% money back guarantee for our USA customers. International customers please see our Customer Service for complete details regarding our return policy.
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