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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. You may view our shipping details page by clicking here. For more information on shipping and other queries, please email us on info@diamondessence.com.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item. You may contact us on 1.888.807.4007 ( Mon-Fri 10.00AM - 4.30PM EST ) for any furthet information on your existing return. Please allow 14 to 21 days to credit a return to your account. You may email us at returns@diamondessence.com for a quick answer to your return query.
I received the wrong product.
  We apologize for any inconvenience caused to you. If you feel that you have received the wrong product, please contact customer service on 1.888.807.4007 ( Mon-Fri 10.00AM - 4.30PM EST ) within 72 hours of receiving the product. Please be assured that we will take immediate action to resolve your product issue.
What is your return policy?
  We offer an unconditional 30 day 100% money back return policy. Please see our customer service for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.