OUR REPAIR POLICY:

PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY NEW REPAIRS CURRENTLY. PLEASE DO NOT SEND US ANY NEW REPAIRS AT THIS TIME. DUE TO THE CORONA VIRUS PANDEMIC IN NEW JERSEY, OUR REPAIR FACILITY IS CLOSED. YOU MAY ORDER NEW ITEM ONLINE OR THRU OUR CUSTOMER SERVICE VOICEMAIL ON 1-800-909-2525. WE REGRET ANY INCONVENIENCE TO YOU.

Within 14 Days of purchase: ( This policy is in effect )

We ensure great quality for each our product and back it completely.

If for any reason you are not satisfied with the quality of the product, you may return it back for an exchange or repair within 14 days.

We will immediately replace or repair the product and send it back to you at no additional cost.

For Repair Beyond 14 Days: ( The repairs of old orders is currently suspended ).
PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY NEW REPAIRS CURRENTLY. PLEASE DO NOT SEND US ANY NEW REPAIRS AT THIS TIME. DUE TO THE CORONA VIRUS PANDEMIC IN NEW JERSEY, OUR REPAIR FACILITY IS CLOSED. YOU MAY ORDER NEW ITEM ONLINE OR THRU OUR CUSTOMER SERVICE VOICEMAIL ON 1-800-909-2525. WE REGRET ANY INCONVENIENCE TO YOU.

Our Repair Department is open only from 1st March to 31st July.

Please do not send any repair work between 1st Aug. to 28th Feb! Your Repair will not be done between this time frame of August to February.

Please send in your Jewelry duly insured to:

Attn: Repair Dept Diamond Essence 1115 Inman Ave Ste. #333 Edison, NJ 08820

Please send the item with a check or credit card authorization for $20 to cover shipping and handling.