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Contact Us

We are committed to provide you with excellent service and honest answers to all your questions & concerns.

Our toll free lines are open 24/7 for your service.

Toll Free: 1-800-909-2525 or 1-888-807-4007
Phone: 1-908-279-7985 or 1-908-279-7986
Fax: 1-908-462-3881

Email: info@diamondessence.com
info@meeshaa.com

Mailing Address:
Meeshaa Inc d.b.a. Diamond Essence
1115 Inman Ave
Ste. #333
Edison NJ 08820

Sorry, we do not have any walk in facility at this location.


Order Status

Please allow 5 to 7 days for us to process and ship your order. If you placed a rush order and need item urgently, we encourage you to call us on 1-800-909-2525 and confirm the stock status.

As soon as we ship your order, you will receive an email confirmation with tracking information from us. Please login to your account in order to view the status of your order, modify a pending order or cancel a pending order.


30 Day 100% Money Back Guarantee

Most Diamond Essence purchases is backed by our unconditional 30 Day 100% money back guarantee.

Please note that all Solid Gold products can be returned back only within 14 days after you receive them.

Please send the items back to us in the gift box it was packed in and with the original purchase receipt. We recommend you to insure the package and send it with delivery confirmation. Please note that we do not provide Return Labels as return shipping is your responsibility.

You may exchange a product once during any time during the first 30 days of the purchase.

Please allow 7 to 14 days for the credit to post back to your account. We will issue credit to the original method of purchase only. Original shipping charges are non-refundable and will not be credited back.

Returns are not accepted after 30 days from the date when you received the item. Solid Gold Item Returns are not accepted beyond 14 days of your receipt.

*When a Return originates from Free Shipping Offer, $9 Restocking Fee Will Be Applied.

Custom/Special Orders are non-returnable.

Gift Certificates are non-returnable and non-refundable.

Please use only FedEx or USPS for sending the shipment back to us and do ask for appropriate insurance and delivery confirmation.

Although, we encourage you to call us and obtain a RMA Number or get RMA through My Account section, before sending your return/exchange, it is not mandatory and we will honor returns / exchanges as soon as we receive it. Please allow 14 to 21 days to process your return/exchange order.

If your exchange order is in-stock, we might ship it sooner.


Shipping

At Diamond Essence, we have a very simple and affordable shipping policy.

  • Regular Ground Shipping - $7.00
  • Priority 2 Day Shipping - $12.00 ( Only for in-stock items )
  • Priority Overnight Shipping - $22.00 ( Only for in-stock items )

Please refer to our Shipping Details page for our shipping rates and detailed information about shipments.

We proudly use USPS and FedEx for most of our shipments. Some shipments may require signature upon delivery.


Repair & Defective Merchandise

We ensure great quality for each our product and back it completely. If for any reason you are not satisfied with the quality of the product, you may return it back for an exchange or repair within 30 days.
We will immediately replace or repair the product and send it back to you at no additional cost.

For Repair Beyond 30 Days, please send in your Jewelry duly insured to:

Attn: Repair Dept
Meeshaa Inc. d.b.a. Diamond Essence
1115 Inman Ave
Ste. #333
Edison, NJ 08820

Please send the item with a check or credit card authorization for $20 to cover shipping and handling.

Our Repair Department is open only from 1st March to 31st July.

Please do not send any repair work between 1st August and 28th February!

Your repair will not be done between the time frame of August to February.

Please use only FedEx or USPS for sending the shipment back to us and do ask for appropriate insurance and delivery confirmation.

We will inspect the jewelry and get back to you with any additional cost it may incur to repair. Once you approve the costs, we will repair and refurbish your jewelry and send it to you in 4 to 6 weeks.