Most Diamond Essence purchases are backed by our unconditional return window policy.
Please note that all our products can be returned back only within 14 days after you receive them.
Please send the items back to us in the gift box it was packed in and with the original purchase receipt. We recommend you to insure the package and send it with delivery confirmation. Please note that we do not provide Return Labels as return shipping is your responsibility.
You may exchange a product once during any time during the first 14 days of the purchase.
Please allow 7 to 14 days for the credit to post back to your account. We will issue a credit to the original method of purchase only. Original shipping charges are non-refundable and will not be credited back.
Returns are not accepted after 14 days from the date when you received the item.
*When a Return originates from Free Shipping Offer, $9 Restocking Fee Will Be Applied. For PayPal orders, transaction fees will not be refunded as PayPal does not offer a refund on transaction fees.
Custom/Special Orders are non-returnable and non-exchangable.
Gift Certificates are non-returnable and non-refundable.
Please use only FedEx or USPS for sending the shipment back to us and do ask for appropriate insurance and delivery confirmation.
Although, we encourage you to call us and obtain a RMA Number or get RMA through My Account section, before sending your return/exchange, it is not mandatory and we will honor returns / exchanges as soon as we receive it. Please allow 14 to 21 days to process your return/exchange order.
If your exchange order is in-stock, we might ship it sooner.